Katharine Giovanni is a pioneering leader, three-time award-winning best-selling author, international speaker, and founder of The Giowell Group. Widely recognized as one of the original architects of the independent concierge industry, she has spent over two decades setting the standard for excellence in service, leadership, and professional training.

In 1995, Katharine launched her entrepreneurial journey with an independent meeting and event planning firm. Three years later, she established The Giowell Group—originally known as Triangle International—a concierge consulting and training company that helped shape the global concierge landscape. Her book The Concierge Manual, now in its sixth edition, became an international industry staple and remains one of the most referenced guides in the field.

In 2001, Katharine founded the International Concierge and Lifestyle Management Association (ICLMA), a respected global benchmark for service excellence. Through her leadership, she helped define best practices that continue to guide concierge professionals and organizations worldwide.

Beyond the industry, Katharine’s expertise in leadership, mindset, and transformation has made her a sought-after mentor and corporate trainer. She has delivered high-impact training for major organizations including Subaru and a leading social media company, known for her practical, results-oriented approach to team performance and communication.

Although she officially retired from the concierge industry in 2020, Katharine continues to share her insights through books, speaking engagements, and transformational coaching. Her latest release, The Ultimate Path to Forgiveness: Unlocking Your Power, reflects her evolving mission—to help individuals and organizations overcome obstacles, release what no longer serves them, and move forward with clarity and strength.

To learn more about Katharine’s work or explore collaboration opportunities, visit www.KatharineGiovanni.com.